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The Bank President Apology!!!!

July 30th, 2008 · No Comments · My Opinion

Today I got a phone call from the bank president. He wanted to apologize for not looking into my account deeper when he last called me. He said the bank was wrong on placing the two overdraft fees on my account. He told me he understood why I fought so hard to get the money replaced in my account. He then informed me the bank is looking into the reasoning why the credit card company would place a “freeze” on anyone’s account for a debit purchase. He wanted me to know this will not be placed on a shelf, but will be something that will be discussed among the key people between the bank and the credit card company they deal with.

I hope this does become an issue and gets resolved. There are too many consumers who have been taken advantage of when they used their debit card. If the money is there in their bank account, there shouldn’t be any freeze on the account at all. All in all, I am somewhat pleased this whole concern has been resolved. I hope to see some future results for other people, too.

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